Information
If an item is out of stock contact us with the item details and we will notify you when it's back in stock.
Any pet health product questions will be answered by our resident vet.
Special Offers:
Please note that any online special offers and discounts are only available for online orders. During sales Free Shipping does not apply.
Payments:
Currently we only take payments through Paypal.
Any pet health product questions will be answered by our resident vet.
Special Offers:
Please note that any online special offers and discounts are only available for online orders. During sales Free Shipping does not apply.
Payments:
Currently we only take payments through Paypal.
- There is no need to have a paypal account. Just click on the Paypal icon to enter your card details.
Cyprus orders:
- Delivery is by courrier to your nearest GAP Akis Express branch.
- The delivery charge is automatically calculated according to the weight of the items and shown in your basket after you have logged in.
- Please note that in Cyprus we deliver only to the unoccupied areas (Nicosia, Limassol, Larnaca, Paphos).
Free Cyprus delivery:
- Free delivery for orders over €50, is to your nearest GAP Akis Express collection point.
- If your package goes to the wrong GAP Akis Express branch you can ask them to send it to your branch of preference and there will be no extra cost.
- Only available for orders placed and paid for online.
Cyprus orders Store Collection:
- You can choose the option 'Store collection' at the bottom of your basket if you wish to pick up the items from our Limassol store.
- Please wait for our notification e-mail that your order is ready before you pick it up.
International orders:
Delivery is by regular Cyprus airmail.
- The delivery charge is automatically calculated according to the weight of the items and choice of delivery. This will be shown at the bottom of your basket.
International Order tracking:
Once you have received your order has been dispatched e-mail you can track your orders on the following website:
http://ips.cypruspost.gov.cy/IPSWEBTRACK/
Returns:
Once you have received your order has been dispatched e-mail you can track your orders on the following website:
http://ips.cypruspost.gov.cy/IPSWEBTRACK/
Returns:
- We do not accept returns if the order is correct for the items you have ordered.
- Please do not just send items back as no refund will be made.
- If you don't pick up your order and it is returned to us shipping charges will apply.
- For damaged items or wrong orders please contact us by e-mail cyprusluxurypets@gmail.com before further action otherwise refund is not guaranteed. Photographic proof may be required.
